Polstar Holdings Pty Ltd T/A Localworks is bound by the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act). We understand the importance of, and are committed to, protecting personal information (that is, information or an opinion, whether true or not, which identifies or from which our customer identity is reasonably identifiable). This Privacy Policy explains how we manage personal information, including our obligations and customers rights in respect of our dealings with personal information.
Please take a moment to read our Privacy Policy as it describes what happens to personal information that is collected through our website or in interactions with Localworks.
1. How we collect customer personal information
We will collect and hold personal information in a fair and lawful manner, and not in an intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. We may collect the personal information you directly give us through some of the following means:
- when you make an inquiry or order in relation to goods or services through the Website;
- in administering and performing any contracts with service providers;
- when you contact us via telephone or facsimile;
- from correspondence (whether in writing or electronically);
- when administering any of our services; and
- as otherwise required to manage our business.
However, in certain cases we may collect personal information from publicly available sources and third parties, such as suppliers, contractors, our clients and business partners.
2. Types of personal information we collect
The type of personal information that we may collect can include (but is not limited to), name, postal address, email address, phone numbers and billing information. Where you do not wish to provide us with your personal information, we may not be able to provide you with requested goods or services.
3. Our purposes for handling your personal information
As a general rule, we only process personal information for purposes that would be considered relevant and reasonable in the circumstances.
We collect, hold, use and disclose personal information to:
- offer and provide you with our goods and services;
- manage and administer those goods and services, including account keeping procedures;
- communicate with you;
- comply with our legal and regulatory obligations; and
- otherwise to manage and improve our business and deliver better web content services.
We will not use or disclose personal information for any other purpose unless you have consented to that use or disclosure.
4. Protection of personal information
We will hold personal information as either secure physical records, electronically on our intranet system, and in some cases, as records on third party servers or in cloud storage facilities operated by our cloud service provider.
We maintain appropriate physical, procedural and technical security for our offices and information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information. This also applies to disposal of personal information.
We further protect personal information by restricting access to personal information to only those who need access to the personal information to do their job. Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information.
5. Access to and correction of personal information
You may request access to your personal information held by us and/or make a request for correction of that information. All requests should be made in writing and directed to our Privacy Officer at gday@localworks.com.au
6. Complaints
If you have a complaint about how we have handled your personal information, please contact our Privacy Officer at gday@localworks.com.au. We will investigate your complaint and respond to you within a reasonable time.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website and will take effect from the date of posting.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: gday@localworks.com.au
- Phone: (08) 9964 1919
- Address: 70 Chapman Rd, Geraldton WA 6530, Australia
